Terms & Conditions
Limo SF Terms & Conditions
Effective Date: July 1, 2026
Welcome to Limo SF. By accessing or using our website, booking transportation services, or opting in to receive SMS communications, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully. If you do not agree with these Terms, you should not use our services.
1. Definitions
Company refers to Limo SF, its employees, affiliates, agents, and representatives.
Client/Customer refers to any individual, organization, or entity using our services.
Services refer to all transportation, reservation, customer support, and related services provided by Limo SF.
2. Booking & Reservations
All reservations are subject to vehicle availability and confirmation by Limo SF.
Customers are responsible for providing accurate reservation information, including pickup and drop-off locations, flight information, passenger count, and contact details.
Changes to reservations, additional stops, waiting time, or itinerary modifications may result in additional charges.
Advance reservations are strongly recommended, especially during holidays, major events, and peak travel periods.
3. Pricing & Payments
Pricing is confirmed at the time of booking but may change if the reservation is modified.
We accept major credit cards, approved corporate billing accounts, and other approved payment methods.
Certain reservations may require a deposit.
Unless otherwise stated, chauffeur gratuity is not included in the quoted fare.
Additional charges may include:
- Waiting time
- Airport fees
- Parking fees
- Bridge tolls
- Extra stops
- Route changes
- Cleaning or damage fees
4. Cancellation Policy
Standard Reservations
Reservations canceled at least 48 hours before the scheduled pickup time are eligible for a full refund.
Special Events & Peak Dates
Reservations during holidays, concerts, sporting events, weddings, wine tours, or other high-demand periods require at least 72 hours’ notice for a refund.
No-Show Policy
If a passenger fails to appear at the designated pickup location without prior notice, the reservation will be considered a no-show and the full reservation amount will be charged.
Reservation modifications are subject to availability and may result in additional charges.
5. Customer Responsibilities
Passengers must be ready at the scheduled pickup time.
Excessive waiting beyond the complimentary waiting period may incur additional charges.
Passengers must treat chauffeurs and vehicles respectfully.
Smoking and illegal drug use are strictly prohibited in all vehicles.
The customer is financially responsible for any damage, excessive cleaning, or repairs resulting from passenger actions.
6. Chauffeur Responsibilities
Our chauffeurs are committed to providing safe, courteous, and professional transportation.
Chauffeurs will arrive on time whenever reasonably possible and will promptly notify customers of unexpected delays caused by traffic, weather, or other unforeseen circumstances.
All chauffeurs operate in compliance with applicable federal, state, and local laws.
7. Vehicle Policies
Smoking and vaping are prohibited inside all vehicles.
Alcohol consumption is permitted only for passengers of legal drinking age and only where permitted by applicable law.
Passengers are responsible for their luggage and personal belongings. Limo SF is not responsible for items left behind, lost, stolen, or damaged.
Child safety seats are available upon request and should be requested during the reservation process.
8. SMS Terms & Conditions
By providing your mobile phone number and opting in, you consent to receive SMS text messages from Limo SF regarding:
- Reservation confirmations
- Chauffeur assignment
- Pickup reminders
- Arrival notifications
- Trip updates
- Customer support
- Service-related communications
Message frequency varies depending on your reservations and interactions with our company.
Message and data rates may apply according to your wireless carrier.
You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us directly.
Your consent to receive SMS messages is not a condition of purchasing transportation services.
9. Privacy
Your privacy is important to us.
Personal information is used solely for providing transportation services, customer support, reservation management, billing, and service communications.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.
Please refer to our Privacy Policy for additional information.
10. Limitation of Liability
Although Limo SF strives to provide reliable and timely transportation, we are not responsible for delays or service interruptions resulting from:
- Traffic congestion
- Weather conditions
- Road closures
- Mechanical failures
- Airline delays
- Government actions
- Events beyond our reasonable control
Our maximum liability shall not exceed the amount paid for the transportation service giving rise to the claim.
11. Governing Law
These Terms & Conditions are governed by the laws of the State of California.
Any dispute arising from these Terms or our services shall be resolved exclusively in the state or federal courts located in San Francisco County, California.
12. Changes to These Terms
Limo SF reserves the right to modify these Terms & Conditions at any time.
Updated versions will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.
13. Contact Information
Limo SF
📞 Phone: (415) 725-2193
📧 Email: info@limosf.com
🌐 Website: https://limosf.com
📍 Location: San Francisco, California, USA